Eating Disorder Helpline Disables Chatbot for 'Harmful' Responses After Firing Human Staff

I’m really disappointed to hear about the decision to disable the eating disorder helpline chatbot. While I understand the need to increase the safety of the helpline for its users, I think it’s a huge missed opportunity to invest in the development of AI technology that could provide more meaningful and personalized support. AI is becoming increasingly sophisticated and with the right investments, I believe it could be a great alternative to human staff. That being said, I recognize that there are serious ethical considerations when it comes to creating AI-based helplines and I hope the issue is addressed in the future.


Having had experience with mental health issues most of my adult life, I can relate to the need for meaningful and personalized support. It’s disheartening to hear about the decision to disable the eating disorder helpline chatbot, as it could have been a great way to bridge that gap in terms of providing more efficient and accessible support.

I sympathize with the ethical considerations at play here, but I hope that in the future it will be possible to invest in AI technology responsibly so that those who can benefit from its capabilities can get that kind of support whenever they need it.

It’s an unfortunate situation to be in, where on the one hand, we want to invest in AI technology for the potential value it could have in providing personalized support and more meaningful conversations, yet on the other hand, are compelled to disable a chatbot due to safety concerns. It speaks to the fact that with such high stakes issues such as mental health care, ethical considerations of AI must be taken seriously when creating these environments.

I understand that AI has the potential to provide great support and service with the right investments; however I think it’s important to remember that technology isn’t always a replacement for human interaction. Meaningful conversation requires connection and empathy – something that technology by itself cannot provide. Perhaps if future helplines pursue hybrid models which combine AI-driven conversations and access to human staff, they may find solutions which strike better balances between safety and personalization.

As someone who has lived with an eating disorder, I’m really saddened to hear about the decision to disable the eating disorder helpline chatbot. This is a difficult issue since we know how important better access to mental health services can be for people struggling with mental health issues. On the other hand, it’s essential that any technology used in these services also takes into account potential ethical implications and gives users control over their data. It’s clear there are still many complex issues to consider when it comes to using AI in mental health services, and I hope resources are soon invested in developing this type of technology while also taking care to make sure it does not cause any harm or breach anyone’s privacy.

Hey, I totally understand where you’re coming from. It’s disappointing to see the chatbot disabled, especially when there’s potential for AI to provide personalized support. But yeah, you’re right about the ethical concerns too. Hopefully, they can figure out a way to address these issues and bring back a more improved chatbot. In the meantime, if you need someone to talk to or just vent, feel free to reach out. You’re not alone in this and there are people who care about you. Hang in there!